Change management is important because understanding change and its effect on your organization, your people, on your clients, and on the market, minimizes the disruptive aspects of the change, improving performance. These improvements can include containing costs, realigning resources, executing major changes more efficiently and effectively, building stronger market relationships, and responding more quickly to business demands.

Change management is about…

»          communicating more effectively, more clearly, without ambiguity

»          building consensus based on the clarity of the message

»          managing changes to workflow and processes

»          handling changes efficiently and promptly

»          minimizing disruption to morale, output, and image

 
Change management involves the use of standardized tools, methodologies, and procedures to ensure that whatever is being changed is being properly communicated, understood, documented, tracked, managed, and followed-up so that all related activities, meetings, requirements, and action items are performed correctly, in accordance with what was previously communicated, and that any unplanned effects from such change are addressed and resolved quickly before they become problems and negatively impact your business.

In other words, effective change management involves communication that is simple, consistent, and effectively managed. And it can save you a lot of money!

Client Objective

Provide processes, tools and methods to manage the people side of business change

Issues and Challenges

»          Ineffective at managing the people side of business change

»          Sponsors and stakeholders not aligned, conflicting agendas

»          Poor communications

»          Employees not fully informed or engaged

»          Employees have low levels of trust in management

»          Change fatigue throughout the organization

Service Offerings

»          Change management strategy

»          Plan to assess, align and engage sponsors and stakeholders

»          Organizational readiness assessment

»          Plan to crate a change agent network throughout the organization

»          Communications framework, planning and delivery

»          Change management education and training needs assessment, design and delivery

»          Definition and clarification of roles and responsibilities

»          Change management implementation plan

»          Integrate change management with project management

Examples of Results Delivered

»          Project manager leading change management team for $3.4 billion consumer services firm during an IT outsourcing initiative; developed work plans for HR, training and communications work streams; conducted weekly status reviews; designed and implemented change management dashboard; the communications team developed and delivered a wide range of communications to both the impacted functions and the organization as a whole; recommendations for an Enterprise Change Management Office were funded and implemented by the CEO and the executive steering team.

»          Implemented change management methods and techniques during the deployment of SAP; redesigned supply chain, HR and accounting processes; prepared business units, site leadership, employee, customers and suppliers.

»          During process improvement projects, used change management tools and methods to assess readiness, obtain employee feedback on future state process designs, and identify best practices and lessons learned for use on other projects.

»          Assessed 2000 employees SAP skill gaps; designed basic and advanced courses to prepare employees for their new roles and help them gain confidence using SAP.

»          Led reengineering of sourcing, procurement and supply chain processes for global professional services firm; change management communications was critical to gain employee acceptance for new processes, new roles and enabling technology.

Simply contact us now to discuss!